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We've been running a 1993 vintage
265 ("MK1") since 1999; FINALLY convinced the boss to buy something newer; Bought an (Horizon) 03i on the used market
and reseller recommended DEKHEAD to install. He did the
install and for a few dollars more checked out an calibrated the 265... With the product we're getting from the old
machine, the boss is wondering why we needed the new one. PS:
I'm happy we've got a "new machine anyway!!! - 265MK1 and HOZ03i - MICHIGAN
We have everything from a 1996 265LT to a 2009
Horizon 02i (and used to have a 260) this guy knows them ALL. Don't think there's anybody in the US (and certainly not ****'s
"helpdesk") who knows them as well. Spent 2 days on the phone chasing rabbits on a Horizon with the "HELPdesk",
called the DEKHEAD and he had it diagnosed in 1 phone call (and part was onsite the next morning). **** might
be local, but this guy is worth the trip!!!- IL
MACHINES SERVICED: VARIOUS
Machine had been down for 2+days and **** was not returning phone calls; Called the DEKHEAD and he had it diagnosed
in 3 e-mails. Boss didn't like the idea of paying for phone/e-mail support, but
can't argue with result!!! - FL MACHINES
SERVICED: GSX
"Litterally MONTHS waiting
for the 'low cost guy" to get this machine running. JDT onsite less than 4 hours to have it diagnosed; In production
the next day. Price seemed high, but worth every penny!" - NH - Machine Serviced: GXY
Never expected this printer to
run so well; We bought a "less than optimal machine" at auction. DEKHEAD upgraded from Silver
to Green camera, got us calibrated and up and running... All for less than DEK wanted for just the camera!!! Now our backup printer is
our primary printer. - KS - Machine Serviced: GSX
DEKHEAD = Genius Brought him into my plant 2 years ago, the machine ran better than
since I bought it 3 years earlier. Haven't
been able to stump him yet on a phone support question. - ND - Machine Serviced: 265GS
A used equpment
guy I deal with referred me to DEKHEAD.COM, his quote (for repair) seemed high... I shopped around for cheaper price
and (I guess) got what I paid for. 3 visits, 7 weeks, stuck with replacement parts **** (OEM) won't take back,
and still not fixed! I called in this Dekhead, he brought the parts needed, and had me repaired the
first day, calibrated and better than EVER in <2 days. KY -
Machine Serviced: GSX
"Quote from JDT for parts and labor was 2/3
the price of ****, and when he came the parts diagnosed by the OEM Helpdesk were not the problem. He troubleshot and repaired
the problem board to component level. He could easily have sold me the board instead of repairing, and even sold me the board
DEK had told me was needed. Bottom Line, I
saved over $4500, needless to say, you can trust this DEKHEAD!!!" TEXAS -
Macnine serviced: HOZ03
"If you own a **** (OEM) machine, you really need
to know the DEKHEAD" - WISCONSIN - Machine Serviced: 265LT
If you can't count on the people who sold you the
machine or the people who built it in the first place... DEKHEAD is the guy to call....You can waste a
couple of months, like I did, or just contact the DEKHEAD. - KANSAS - Machine Serviced: Horizon
"THIS GUY REALLY HAS HIS ***** (ED) TOGETHER!!!
They (OEM) wanted nothing to do with me after they sold me a $2000 part incompatible with my machine (part number provided
by them), and wanted to charge me a restocking fee. They then offered a $2500 service call to "verify" the
part was incompatible / identify the issue. He troubleshot over the phone, told me where to order the part (<$20),
I installed it myself and I was up and running. He only charged a couple of hundred $$$ for phone
support over several days!!! **** (OEM) is less than 100 miles away, and this guy is more than 1000... but I know who
I'm calling!!! - NEW JERSEY - Machine Serviced: 260
"I am small contract manufacturer... he diagnosed and got parts and fixed my machine, and made 2 trips for
less than what they told me just for a first visit..." TEXAS - Machine Serviced: 249
"...at least when it comes to the older machines
(GSX etc), dont bother with **** (OEM) just call the DEKHEAD!!!" ILLINOIS - Machine Serviced: 265GSX
" JDT was onsite repairing my machine before **** (OEM) managed to send
me a quote... when quote was received it was for 3x what the final charges were from JDT. I know he can't do this for
everyone, but I am impressed!!!" NC - Machine Serviced: Horizon 01
"...told him what I was looking for (upgrade),
and learned the price from **** (OEM). He managed to locate what I needed on the used market and had it installed
for less than half what they wanted, just for parts..." FLORIDA - Machine Service:
Horizon 03
Your
feedback is welcomed!!!
(I promise I'll publish negative feedback, if accurate.)
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